The federal government has told CSX it no longer will tolerate delays that have slowed some of Amtrak's trains — including the Hoosier State, which travels between Indianapolis, Lafayette and Chicago — to a crawl.
Last month, the U.S. Surface Transportation Board wrote CSX CEO Hunter Harrison a letter "expressing concerns about deteriorated service," blasting the railroad for its "unreliable" and "inefficient" operations, as well as "poor communications and coordination."
The agency reiterated those concerns in a follow-up letter sent to CSX on Monday night.
CSX spokesman Rob Doolittle said Harrison has apologized to customers for those issues, which are the result of a new operational plan the railroad is rolling out.
"CSX understands that these changes have resulted in some disruptions to Amtrak on its passenger rail service on the Hoosier State line between Indianapolis and Chicago, and we have been in contact with Amtrak and the Indiana Department of Transportation about those issues," Doolittle said. "CSX is committed to continuing a dialogue about these concerns as operational changes occur."